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Safety Harbor, FL -- (Feb 26, 2015) - Integra today announced it has attained Gold Certified Partner status in the Microsoft Partner Program with a competency in Application Development, recognizing Integra's expertise and impact in the technology marketplace. As a Gold Certified Partner, Integra has demonstrated expertise with Microsoft technologies and a proven ability to meet customers' needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the channel.
Microsoft Competencies are designed to help differentiate a partner's capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each Competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry. Within select Competencies, there are Specializations that focus on specific solution areas that recognize deeper expertise within that Competency. Serving as a specialized path to earning those Competencies, Specializations give direct access to the tools and resources that support that specific area of focus.
Integra's iDentifi.Net product was tested and approved by Microsoft in February. The company achieved its Application Development Competency by meeting testing requirements for its software, its operating system, and other components – and by receiving the required number of customer references.
As an ISV, an application development competency allows Integra access to all of Microsoft’s server platforms to enable seamless integration with those products.
"Customers are looking for partner companies they can trust to build a positive customer experience with the platforms they depend on,” said Aaron Stine, Senior Vice President of Development and Professional Services at Integra. “As a Gold Certified Partner, Integra has demonstrated its expertise in providing customer satisfaction using Microsoft products and technology."
About Integra Business Systems, Inc.
Integra is a software development company that produces document imaging, management and workflow with 20 years experience in the financial services, real estate and other industries. The iDentifi product line delivers a wide range of features for scanning, storing, coding, tracking, finding and viewing documents throughout the enterprise. Modular solutions include storage and management of all document types, workflow, enterprise report management (COLD), electronic signatures, signature and photo ID verification, document version control, document retention policies and document on and off line archival. For more information visit www.franprocess.wpengine.com.
The People’s Credit Union is a community credit union that has served the people of Rhode Island since 1922. Located in Rhode Island, Peoples has six branch locations. Each branch uses iDentifi.eSign to capture electronic signatures for transactions, new accounts and account maintenance. The Credit Union uses iDentifi.eReceipt for electronic transaction processing, iDentifi.Trak for monitoring required documents and iDentifi workflows for efficient and streamlined verification and quality control.
The Credit Union uses Pax units for eSign processing on the teller line and Topaz units for new account processing. Currently, electronic signatures are used for all over-the-counter teller transactions as well as all deposit related documents, such as, new consumer and business account signature cards, safe deposit box agreements, account maintenance forms, IRA administration documents, ATM/Debit Card agreements and so much more.
The eSign functionality has brought many benefits to the Credit Union including increased operational efficiency, stronger controls and security, enhanced member service and a decrease in our operational tasks and costs.
Tellers are able to process transactions faster, with minimal paper to clutter their teller stations. Documents are automatically uploaded to the iDentifi web system reducing the possibility of getting misplaced while complementing our clean desk policy.
Teller and new account staff now have instant access to member and account documents and our research requests are now completed in just a few minutes whereas before, staff had to wait (sometimes days) while operations staff sifted through paper files that were locked in vaults and file cabinets.
In addition, now that we have streamlined operations and eliminated the need for filing paper documents, the Credit Union is able to take on more strategic projects without having to hire new staff to support these goals. Bethany Cottrell, Core Systems Manager, People's Credit Union
The eReceipt functionality enables the Credit Union to process member transactions quickly, securely and efficiently. Electronic receipts are automatically stored to the iDentifi web system. If a member needs a copy, tellers can quickly and easily pull and print copies of receipts. Receipts processed through the drive-up include a barcode and are quickly and easily scanned into document storage as part of the tellers everyday process. The eReceipt module is easily customizable which allowed the Credit Union to choose which transactions require an eReceipt and which do not.
The iDentifi system provided the Credit Union with customizable and easy to use security and retention tools. Access has been limited to only those individuals that have a business need, including auditors who may need access to very specific documents for auditing purposes. In addition, People’s has set very detailed retention schedules eliminating the need to manually track documents that need to be securely destroyed.
The People’s Credit Union also utilizes iDentifi workflows for both quality control purposes and approvals of any scanned loan documents and deposit related eSign documents. Documents are automatically placed in the beginning stage of the work flow. Operational staff are able to easily move documents throughout each step of the workflow process until all documents are completed and approved. Users use the sticky note feature to notate any comments or approvals.
iDentifi.Trak is the newest module that the Credit Union has added to its processes. iDentifi.Trak allows the Credit Union to monitor specific documents to ensure they have been loaded into the iDentifi system. Our operations staff use the robust reporting that is included in the iDentifi.Trak system to monitor pending items and exceptions. On a regular basis, the iDentifi system looks to see if any missing documents have been added to the system to automatically clear out any exceptions.
Over the next year or so, People's Credit Union hopes to expand eSign to all loan related documents. This will be the last accomplishment in our goal of converting to a paperless environment.
The iDentifi.Net ECM Suite from Integra Business Systems, Inc. provides document management solutions addressing today’s challenging needs for ROI, secure storage of documents and information; while aiding you with regulatory and compliance issues.
We couldn't do it without you! We're celebrating the Holidays with Santa, as another successful year, 2014 comes to a close. We are reminded once again, our greatest achievement is the relationships we have developed over the years with you, our customers, our partners, our employees and our friends, of which most are synonymous. Thank you!
Please enjoy a relaxing, peaceful and safe holiday season and don't forget to celebrate like Santa!
Seasons Greetings from Integra Business Systems, Inc.
Integra Business Systems, Inc. Professional Services Group (PSG) teamed up with the Support Group (SG) to challenge a team made up of the Development Group (DG) and last but not least, a team made up of the Implementation Group (IG) to participate in a canned/boxed good sculpture challenge.
The challenge was created by Christie Russell, Manager of the Professional Services Group to help support an upcoming event by the Feed the Bay Charitable Foundation, of which she is actively involved.
The Feed the Bay 2014 Event is coming on 3/23. This event is used to stock up on food for many homeless and food pantry organizations around the Tampa Bay area.
The challenge to Integra employees to bring some canned goods and then each team prepared a sculpture with the canned goods received. The sculptures were built in the offices of the various teams and are pictured here.
Sculptures needed to be completed by 1 PM on March 21st and were to be delivered to Feed the Bay on March 23rd.
Open Technology Solutions (OTS) is the CUSO for Bethpage Federal Credit Union, Bellco and SECU, which have over $10.5 billion in combined assets.
The three partner Credit Unions are supported by a centralized Operations Center called S3 – Shared Service Solutions, LLC. Each Credit Union has their own iDentifi Server running on their network.
Scan stations are located at S3, to assist in making correspondence available in one business day. Multi-function printers are also used to scan general mail (including loan payments, collections, insurance, etc.) totaling over thousands of documents per week across all three Credit Unions. This has made the elimination of Mail/Courier service possible.
Bethpage and Bellco are running the iDentifi.WEB repository with hundreds of users employing electronic signature, e-receipt, scan stations and E-Report. Bellco and SECU also run the iDentifi.Trak module to avoid audit exceptions. Tracking includes automatic e-mail notifications and reports when documents are pending or in exception. Exceptions are automatically cleared when documents are added into the iDentifi.WEB repository. If documents are recurring; ticklers are automatically reset at the point of recurrence.
E-Receipt (for paperless receipts) works with signature pads, as well as with Ingencio and Pax units at the teller, which interface with the Verifast Solution from Fiserv/Open Solutions Inc. This one unit can be used for swiping and signature. The Credit Unions are using the dual logo feature of e-Receipt for shared branch transactions.
All three credit unions are using e-sign for loan documents and new account signature cards. Documents are scanned with automatic indexing provided through barcodes that integrate with core by reading the core data file for indexing.
It is ideal to have one central repository for all your information. The iDentifi.WEB repository imports the following automatically:
Information can be accessed through Fiserv/Open Solutions DNA Core, or directly through the KWYK (Key What You Know) search engine which is part of the .NET iDentifi.WEB repository.
E-Report is not just limited to the downloaded Fiserv/Open Solutions reports, but also includes auto indexing of Elan Reports, WITS (wire transfer reports from Pathfinder), FDR Reports, IS Reports, ERAS Reports, Fidelity Reports, Co-Op reports and abandoned property reports. Conversions can be supported from the legacy systems; Synergy, DocStar, Spoolview and Aace.